ING see 43% reduction in helpdesk fraud following check call feature launch

The feature has helped reduce helpdesk fraud by 43% in 2024, with over 10,000 customers using the tool each month...

Ubank sees 23% of app users actively using Pay Cycle feature

Pay Cycle, aims to simplify cash flow management by displaying the time until the customer's next payday and provides insights into income and expenses in the coming months...

RBC sees 74% of new-to-RBC clients enrolling in RBC Vantage Program

RBC Vantage has transformed our value and reciprocity ecosystem in Canada.

Bank of America sees 11% year over year growth in proactive digital alert demand

In 2024, 37.6 million Bank of America clients, up 7% year over year, opted to receive proactive digital alerts giving them real-time insight into their financial lives. These clients received nearly 12 billion proactive digital alerts in 2024 – an increase of 11% year-over-year. The most common alerts last year offered insights into account balances and virtual debit card usage.

DBS nudges and AI planning tool helps customers save 2X more

DBS Singapore customers who engaged with nudges and used thebank’s AI-powered financial planning tool saved two times more, invested fivetimes more and were nearly three times more insured than non-users

CommBank Yello rewards program has engaged >6.4 million customers since launch.

This is up from > 3 million customers a year ago...

NatWest's GenAI Cora+ upgrade creating a 150% improvement in satisfaction for some customer queries

NatWest boosted the IQ of its digital chatbot Cora, first introduced in 2017 with generative AI to provide more nuanced, pro-active answers to customer queries...

J.P. Morgan see exceptional results following introduction of 'Wealth Plan' money coach to Chase customers

Over 10 million customers are using Wealth Plan to update plans, get assistance to stay on track and get closer to their dreams...

CommBank's Home Hub has >1 million customers using app to manage their home loan

For the half year ended 31 December 2024 ~96% applications settled digitally (proprietary & broker) and >1 million customers using app to manage their home loan...

OCBC's waiving of processing fees for women owned businesses boosts loan uptake

The number of loans extended to female-owned businesses grew over 30% in the two months after the programme’s launch, compared with the two months prior to launch...

Bank of America's financial goals digital assistant, Life Plan, now has over 10 million users

In addition, since launch, clients using Life Plan have set up more than 2.3 million follow-up appointments with Bank of America financial specialists...

Nedbank youth focused financial wellness Roblox game, Chowhound, attracts 75000 gameplay sessions

The game has attracted 75 000 gameplay sessions, with sessions increasing daily. The game also features in the top 10% in terms of total numbers and session time of Roblox games offering similar experiences...

1/3 of new credit card applications from CommBank and NAB for No interest card

Siam Commercial Bank's Robinhood food delivery service hits one million users

Within seven months of launch the app reached this milestone. The app stands out from competitors with no Gross Profit (GP) fees charged to food merchants.

AmEx customers still flock to Platinum Card at $695

The increase from $550 to $695 has not deterred new card acquisition according to AmEx CFO.

65% choose Rose Gold version of Amex Gold card

The limited edition Rose Gold design was popular among new and existing Gold Card Members when introduced last year, with more than 65% of new Card Members requesting the design during the limited time offer between October 4, 2018 and January 9, 2019. Now back by popular demand,

49% of Bank of America Erica users are Millennials

Chocolate Finance's pioneering alternative to fixed deposits sees great customer demand

Roughly seven months since its roll-out in July 2024, cash assets in Chocolate Finance are already nearing the S$1 billion mark, signaling Singapore’s voracious appetite for more cash options at higher yields...

Revolut sees about 3,000 new savings Vaults opening every day

Revolut says it decided to create the new Group Vaultsfeature after seeing the success of its original Vaults saving function. Overone million vaults have been created since April 2018 with around 3,000 newVaults opening every day.

Monzo witnesses 40% increase in customer sign-up following campaign launch

Monzo CEO TomBlomfield said the company saw 10,000 customers sign up on the first day of thenational campaign, an increase of about 40% on its previous record for dailysign-ups.

Westpac ad on family separation sees 41% uplift in people saying they were more likely to consider Westpac

Part of Westpac's ongoing ‘help’ campaign, the family separation ad results in dramatic positive movement in brand metric

Standard Chartered's Asia Miles account has attracted US$640m of deposits from 33,000 customers

The distinguishing feature of the account is the awarding of air miles for banking deposits and transactions which may be seen as more compelling in a hyper low interest market.

Bank of America credits their Preferred Rewards for Business program with helping to sign up about 192,500 new product accounts

HSBC sees excellent results with Pepper robot

The bank has continued to rollout Pepper in branches all of which have seen a significant increase in branch activity. The bank has also seen an overall increase in new business as a result of more than 25,000 total customer interactions with Pepper.

Ally sees strong results using games to teach financial literacy

Ally Financial leveraged the popularity of MONOPOLY® for an augmented reality (AR) game to promote financial literacy in a fun and engaging way.

bunq sees very strong demand for its carbon offsetting card

As a result of its success, bunq has now introduced an extended warranty and payment protection on all purchases made using the bunq Green Card.

CaixaBank doubles customer numbers using mobile app to sign for online transactions

Customer opinions on BBVA's digital experience increase personal loan purchases by 4% points

RBC's NOMI® creates 1.5 million+ customer budgets since launch

Per the RBC 2020 Annual Report, 1.5 million+ customer budgets have been set through NOMI® Budgets since launch in 2019, 3.8 million+ questions have been answered through Ask NOMI and 490 million+ insights have read by clients through NOMI® Insights since launch in 2017.

Nationwide sees £55million deposited into Start to Save accounts

The new Start to Save accounts are proving to be popular in a low interest environment, encouraging people to save, and prompting Nationwide to extend program.

POSB retirement campaign highlighting the need for parents not to sacrifice their futures sees 187% lead gen increase

The campaign has seen a 187% increase compared to 2019, and surpassed targets in less than two months into the campaign.

ASB records 2,000 applications for All Blacks campaign for customer advertising

ASB online portal for SMEs with All Blacks campaign for customer advertising got about 2,000 applications in a month.

OCBC Bank wealth advisory service saw a 45% jump in sales when put online

Following the launch of its latest virtual wealth advisory service in April 2020, the bank recorded a surge in the sale of wealth management products online.

ICICI Bank’s ‘iMobile Pay’ app attracts one million customers of other banks within 3 months from launch

A first-of-its-kind facility in India, iMobile Pay extends the ambit of mobile banking apps which are hitherto restricted to only the customers of the respective banks.

Nedbank’s super app, Avo, achieves 100% month-on-month growth

Avo is an all-in-one super app where customers can get free special access to goods and services across different industries along with 1% cash back on all transactions.

Standard Chartered’s digital bank Mox signs up 35,000 customers in its first month

The average deposit balance for new customers is HK$70,000+ per account and app logins are currently running at 20 times per month.

N26 onboards 500,000 US customers at end of first year

The highest concentration of users being found in New York, followed by Chicago, Houston, Miami and Atlanta. Additionally, the average age of the N26 U.S. customer is 36.

NatWest’s Savings Goal Tool helps double customer savings

The Savings Goals help customers more easily save, monitorand progress towards the goal and “on average, customers save twice as muchwhen they save towards a goal"

imagin by CaixaBank adds 500,000 new users within year

Starling Bank sees surge in demand for Starling Kite cards for kids

The Starling Kite debit card for children aged 6-16 costsparents £2 per month, sees huge demand following launch.

1/4 of new retail banking customers open the 1% account

Bank of the West's 1% checking account designed for climate action features a carbon tracking tool, biodegradable card, and 1% of account revenues donated to environmental nonprofit partners.

U.S. Bank enhance Cobrowse due to popularity with customers

Westpac mobile phone push notifications getting positive customer appreciation

data shows broad customer appreciation and action for the bonus interest prompts prompt with average earning $201 extra...

Boost Bank gains over RM700 million in deposits within six months.

The bank which launched in 2024 offers customers interest "paid daily"...

Trust Bank's new Savings Pots feature see significant adoption

The unique savings pots - with Money Mates - has attracted creation of over 75,000 pots in 2H 2024...

Capitec Connect active SIM cards surges in customer demand

Capitec Connect active SIM cards in August 2024 stood at 1.2 million, with data usage over 5 million gigabytes, generating R69 million in net income compared to R4 million the previous year...

NAB's customer recognition offering, NAB Goodies, quickly shows customer engagement

Since NAB Goodies launched in the app in June 2024 nearly 120,000 customers have benefited from receiving a cashback or discount deal, giving $1.2 million back in their pockets by August 2024...

SCB's personalized investment alerts shows impressive customer engagement and product applications

With the introduction of the 'My Alert' function, SCB noted that the number of digital investment transactions is seven times higher than other channels compared to the previous year...

OCBC expands its Money Lock anti-fraud solution following broad customer usage

In two months, over 30,000 customers have used OCBC Money Lock on more than 33,000 accounts. The total amount locked exceeds S$3.3 billion...

Westpac's Australian-first security feature 'Westpac SaferPay' prevents over $150 million from being defrauded

Westpac SaferPay has helped customers by challenging 200,000 payments, preventing $150 million from being transferred to potential scammers...

DBS witnessed 30% increase on eAng Boa usage year on year

Nubank's saving account with savings pots hits 1 million accounts in one month

One million people in Mexico opened savings accounts with Nubank, one month after the product's launch...

CommSec market updates daily podcast hits 1 million downloads

Apple Card’s Savings account reaches over $10 billion in deposits

Standard Chartered Wealth $aver account, attracts $300 million in three weeks

In the first three weeks following the account launch, the bank received over $300 million in balances in Wealth $aver accounts...

Lloyds Bank's subscription management feature cancels over 1.2 million subscriptions

Over 1.2 million subscription payments have been cancelled from June to April...

Robinhood Retirement is proving very popular

ICICI's Digital Solution for Exporters see ~70% Trade online digital adoption

ICICI Bank's Quarterly Performance Review to investors shows ~70% Trade online digital adoption...

UOB card applications swell 45% following news cardholders can access the Taylor Swift concert presale window

Card billings at UOB acquired merchants "surged 35% week on week over March 4 to March 10 when 4 of the 6 Taylor Swift's The Eras Tour concert events took place in Singapore...

OCBC accounts opened by foreigners grows 8X

​CommBank's NameCheck has prevented ~$200 million payments

Up Hi—Fi money management has more than 50,000 customers signed up

More than 50,000 customers have signed up to Hi-Fi in about five weeks since launch...

Monzo Investments gets tens of thousands of customers signed up “within hours”

Monzo Investments saw tens of thousands of customers signed up “within hours” of the initial announcement, with the waiting list growing to 200,000 within two days...